After marriage, my wife moved immediately to Singapore. Her address on the passport had her Bombay address. Even when she was working in Chennai she did not have much proof of her address in Chennai. We couldn't add her name on the ration card unless her name is removed from the Bombay card. So after our son was born, we realized we needed a proof of her address in Chennai. When we tried to change the address from Bombay to Chennai in Canara Bank, even they needed a proof of address. They gave a suggestion that we apply for a proof of address card at the Post office as the marriage certificate was in my Chennai address. And we can use it to change the address at the bank.
And so began our trip (my mom and I) to the post office after nearly 10 years. All the events mentioned are as it happened, no exaggeration...
Day before yesterday we went to the Mylapore Post office at Kutchery Road at around 4pm just to inquire on the procedure. First we were surprised by the big free parking spot at a government office. Then we walked in towards the post office with the words "Confused" written on our forehead. We were thinking whether to go up to the first floor office or down to the basement office. Just then a guy walking out of the basement office asked us what we were looking for and guided us to an officer at the basement. As we walked in to his office, we saw he was talking to a few guys. He stopped mid way to help us. He explained in detail on what to do. For normal application I had to apply in our local post office at a charge of Rs.220 and for tatkal I had to go down to the head office at Mount Road at a charge of Rs.600. He also gave us an Rs10 application form. We came out surprised at the pleasant attitude of the officials. (Actually we were more surprised at the non arrogant attitude of government officials). More was yet to come the next day when we went down to the head office...
Yesterday evening around 3pm we(my mother and I) went down to the Mount road office. And with the usual words written on our forehead we slowly walked in. Too many counters, none mentioning anything about address proof or anything loosely similar!! A guy walking across asks us what we were looking for, and he directs us to the customer service in the nearby room. He then directs us to look for Mrs.S***** in the 3rd floor of the next building. And so we go hunting for the lady. On the way there every guy approaches us to direct us on where we need to go. As we finally found her, she comes to us with the biggest smile possible and says she is indeed the one in-charge, but we will have to go back to the counter near the customer service and pay for application and come back to her. This was the only little mishap that ever took place at the post office. We went back to the counter, paid the 600 bucks. I thought the guy at the counter was rude, esp when he loudly announced that the personal identification marks column was not filled. After filling it, when I returned to him, he accepted it and with the biggest smile he could possibly give he directed me to go to Mrs.S at the 3rd floor of the next building. When I went back to Mrs.S, we saw she literally came out from a meeting to collect our application. She informed that the card would be ready in exactly a week's time and she would send a SMS to my mom's mobile number once its ready. I inquired if my wife will have to come personally to collect the card. Getting an affirmative reply I told her that she just delivered a son last week. She thought for a second and asked me to come and collect it as the verification officer would in any case confirm my wife's presence at the given address.
We left the place around 4pm with a totally different respect for the postal service. But it did not end there... Today at around noon, less than 24hrs has passed since we had submitted the application, there was this guy from the post office at our doorstep to do the verification. It was just a few minutes, he confirmed that my wife was home and double confirmed with our marriage certificate and left. He did not even want to have any drink when my mom offered. No lanjam was even mentioned anywhere let alone given to anyone. I'm yet to see how fast we receive the card. But as of now, I'm totally impressed by their service.
The Indian postal service is unbelievably so good....
Seriously.
I love Chennai and I'm proud of its rich postal heritage.



